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SHIPPING
In stock items are shipped within 48 - 72 hours during regular business hours. Items NOT in stock may take up to two weeks to process, and will be considered a special order. We ship all of our merchandise within the continental US via UPS, or via USPS Standard if "Economy" shipping is desired. Shipping costs for all merchandise will be calculated at the point of check out based on UPS shipping location and weight criteria. At this point you will have the option to expedite your delivery by choosing one of the express delivery services available through UPS.
Additional 5.00 handling fee applies to all special orders.
We are shipping from Brooklyn, NY - United States of America.
If the package cannot be delivered as the customer provided a wrong address or did not accept it, extra shipping or return cost will be at the expense of the customer. Unaccepted packages may be charged a 20 percent restocking fee.
Custom fees or brokers fees are at your expense if applicable in the destination country.
RETURNS
We gladly accept returns within five days from receipt of purchase, excluding special order items or items not currently in stock that require special order from the Co Op to its Designers. Washed, worn or otherwise altered merchandise are not acceptable for return. Undergarments, hair accessories, hosiery, hats, and earrings are not acceptable items for return. Items must be returned in original packaging and tags still attached to ensure a credit. Shipping fees both ways are non-refundable.
All returned merchandise must be in its original saleable condition when received. Please be sure to include all of the original material that was sent with the merchandise, otherwise the item is at risk of being unacceptable.
Returns on merchandise that is not defective or the result of an incorrect shipment must be sent prepaid within five days of the date received by customer. No collect shipments will be accepted.
Please email our returns department prior to returning item. We will reply to your message with return instructions.
Returns are accepted only within five days of purchase, for a credit with the Co Op, and in some cases only with the designer.
No returns will be processed without a copy of invoice(s) or receipt of payment.
DEFECTIVE ITEMS
Defective items ill be replaced if the item is in stock, or, in the event the item is currently out of stock or not replaceable within two weeks from receipt of defective merchandise, a refund or credit will be given. A defective item must be reported within 5 days of receipt in order to qualify for full refund. We would also like to note that some of our garments and accesories are quite delicate and may not hold up well if treated improperly (ie a bracelet that is made of a vinyl record should be cared for accordingly). We are unable to accept returns on items that were damaged while worn, washed/dried, or simply did not hold up well after being worn. Please keep this in mind when ordering.
Please allow up to 30 days for processing of returns. If you have not received a refund or credit within that time please feel free to contact us via email at: returndept@ishopco-op.com
Or via phone: 1.718.715.0430.
Please note that it may take 4 to 6 weeks for a return to be credited back to a credit card.
Packages refused by the recipient at the delivery or non delivered because of a wrong address given by the customer, will be charged a 20 percent restocking fee or resend at the expense of the customer. In this instance, customer is also responsible for shipping fees.
PREORDERS
Preorders are advance purchases made on merchandise scheduled to ship at a future date. Preordered items are shipped within 24 to 48 hours of receipt at the Co Op offices, and are officially purchased when you place your order and your credit card is charged at that time. We cannot offer refunds on preordered items. |
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